Mevol recommends always buying from official retailers. The fight against unauthorized and counterfeit devices is a long-term commitment to upholding a high level of quality and service by Mevol.

Mevol advises consumers to be cautious when purchasing devices from unauthorized resellers. If you have this suspicion please call customer service to report it. Thank you for contributing to the fight against counterfeiting.

Mevol Bar is our disposable product available in a variety of tastes. It consists of a battery, a atomizer, a tank, and an LED light on the end. 

According to laboratory studies on the number of puffs per Mevol Bar, one Mevol Bar can average more than 600 puffs. The actual number of puffs varies depending on individual use.

The LED will provide valuable information during your use for Mevol X Device.

Vaping tips
- When the device is activated, the LED will illuminate to indicate the remaining battery level.
- The LED will fade out when you are done vaping.

The Mevol X comes with a 350mAh battery and 1A maximum current for charging.
It will only take 10 min to charge to 80% and approximately 20 min to fully charge ( when fully charged the LED will stay on).
We recommend that you use the standard charging cable that comes with the device.

Kindly reminder: In order to protect your own safety and the device quality, please do not use it while charging.

The Mevol X comes with an Immersive Haptic Engine which is driven by the world's smallest linear motor with an ultra-long lifecycle of 150 million cycles. It provides you with an interactive experience, issuing a micro-shock while the device is in use, offering a moderate vibration frequency for a more delicate puff experience.

There are two modes: continuous vibration and no vibration. To switch between the two modes, remove and insert the pod twice within 1 second, the LED will light up and the device will vibrate once to indicate successful switching.

According to laboratory studies on the number of puffs per Mevol X pod, a Mevol X pod can average more than 500 puffs. The actual number of puffs varies depending on individual use. Mevol X pod has an expiration date of 18 months from the date of manufacturing. To maintain optimal taste, we recommend using it within 15 days of opening.

According to the product manual with routine use and maintenance, Mevol X devices will last for many charge cycles. Please avoid overcharging your device, exposing it to prolonged sunlight or prolonged exposure to heat sources. All devices purchased from our official sources are covered by a limited 12-months warranty from the date of purchase. If your device fails during the warranty period, you can contact customer service for help.

Mevol devices are easy to maintain. You can use a dry cotton swab to gently wipe the device's charging port and inside the device. Do not disassemble the internal unit of the device while cleaning it, as this may cause damage to the device.

1. If you want to store Mevol X long term, please separate the device and pod to prevent leakage.
2. Don't store the Mevol X device for more than two weeks with an empty charge.
3. Please store the Mevol X pod in a sealed container to help keep the taste fresh.
4. To help ensure the quality of the Mevol pod, store them unopened at room temperature in a dry environment out of reach of children and pets until use.

All Mevol devices are not waterproof. Keep Mevol devices in a dry environment.

Before the package is shipped, you can contact customer service or send an email to info@mevol.com to help you change your order details. If your order has already been shipped, then it will not be possible to make any changes to your order.

You can visit the official Mevol website at www.mevol.com to add to your shopping cart and purchase. You can also inquire about purchasing through customer service or purchase from authorized Mevol stores.

Our products contain nicotine. Under tobacco regulations, products containing nicotine should not be sold to minors.You must be above the legal smoking age of your location to purchase Mevol products from any of our retail channels. Our products are designed for adult smokers only. We are obliged to refuse sales of nicotine products to underaged consumers.

Mevol understands your concerns about the security of your personal information. Any personal information about you will be used and protected as described in Mevol's Privacy Policy. Click Here to view the Privacy Policy

After your order has shipped, we will send you an email containing the tracking information for your order. You can follow the instructions in the email to track your order details. If the shipping status has not been updated for more than 7 business days, you can contact our customer service or send an email to info@mevol.com for help.

Mevol is compliant with the Payment Card Industry Data Security Standard (PCI DSS) Certification and uses Secure Sockets Layer (SSL) technology to help keep your personal information secure, represented by a padlock icon on Internet Explorer and Firefox. SSL encrypts the transmission of your payment information so that only the parties involved in the transaction can read it. Furthermore, your information will never be shared with third parties.

The official Mevol website supports Visa, Master Card, AE, JCB, DISCOVER, Maestro, and other payment methods, depending on your country or region. If you have any questions, please consult our customer service for assistance.

The free shipping threshold for each order varies depending on the delivery address. If your order amount does not meet the free shipping requirement, you will need to pay the appropriate shipping charges depending on the delivery address and the weight of your order. The exact cost of shipping is shown on the page at the time of purchase.

If the logistics status is not updated for more than 7 business days, please contact our customer service by sending an email to info@mevol.com to help you deal with it. Our customer service will reply your email within 24 hours.

Please feel free to contact our customer service by sending an email to info@mevol.com. We may ask you to provide pictures or videos when contacting the customer service so that they can understand your problem faster and help you solve it in time.

If the package is damaged, open it to see if the product is damaged. If it is not damaged, you can still use it. If the product is damaged, you can refuse to sign for it and return it to us. If you find that the product in the parcel is damaged after you have signed for it, please immediately record a video or take a photo clearly showing the defective product, and contact customer service or send an email containing a description of your specific problem, order number and a picture or video of the parcel to info@mevol.com within 72 hours after you sign for it. Our customer support will solve your problem as soon as possible after receiving it.

Your order is dispatched through our delivery partner. We will arrange dispatch of your order as soon as we receive it. Orders are dispatched between Monday to Friday. The delivery time may vary depending on your delivery address. Weekends and holidays may have an impact on the delivery time.

Our shipping methods vary depending on the delivery address. The details will be confirmed in the email you will receive after your order has been dispatched.

Kindly reminder: : We may execute the age verification service when you receive the parcel. Please be aware that underage purchase and use are forbidden.

Mevol products purchased from www.mevol.com or from authorized Mevol stores enjoy the official warranty policies.

Mevol X device comes with one (1) year limited warranty from the date of purchase.
Mevol X pod comes with eighteen (18) months liminted warranty from the date of manufacture.
Mevol Bar comes with eighteen (18) months liminted warranty from the date of manufacture.

Mevol product warranty coverage applies only to malfunction or damage that occurs under normal and safe use. During the warranty period, if your product is damaged by non-human conditions, you can contact our customer service for inspection and confirmation so that you can enjoy our after-sales service. We do not provide warranty service if the product you purchased is damaged due to human causes, such as accidental dropping, crushing, bumping, disassembling, or due to improper use and storage of the device.

1. Any malfunction or damage not caused by or arising from the manufacturing process.
2. Malfunction or damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes.
3. Theft or loss of products.
4. Damage caused by opening, disassembling or tampering with your device in any way.
5. Claims for non-defective products.

For products purchased through the official website, you can follow the steps below to apply for warranty:
1. You need to confirm whether the product is under warranty. If you're not sure, contact customer service for assistance.
2. Send an email to the Mevol customer service team (info@mevol.com) to submit a warranty claim or contact customer service for assistance.
3. All warranty applications must provide proof of purchase/order number and product serial number. To ensure that your application can be handled promptly, you must submit the relevant information when making the claim.
4. The Mevol customer service team will reply in detail to your warranty claim as soon as possible.

You are not responsible for shipping costs during the warranty period if your product is confirmed to be covered by the service.

All refunds will be returned to your original payment account within 30 business days. The specific time will vary depending on the payment method.

If you've forgotten your password, go to the login page and click 'Forgot password?' , and then follow the website guidelines to reset your password.

If you have the intention to cooperate with Mevol, please Click Here and fill out the form. We will reply to you as soon as possible. You can also contact customer service or send an email to support@mevol.com for assistance.