You can use a dry cotton swab to gently wipe the device's charging port and inside the device. If a small amount of fluid leaks out, remove the Mevol X Pod from the device while holding the Mevol X Pod upside down on a dry tissue and wipe it clean, and then try to reinsert it into the device.
Do not disassemble the internal unit of the device while cleaning it, as this may cause damage to the device.

All devices are not waterproof. Keep Mevol products in a dry environment.

After your order has shipped, we will send you an email containing the tracking information for your order. You can follow the instructions in the email to track your order details. If the shipping status has not been updated for more than 7 business days, you can contact our customer service or send an email to info@mevol.com for help.

Your order is dispatched through our delivery partner. We will arrange dispatch of your order as soon as we receive it. Orders are dispatched between Monday to Friday. The delivery time may vary depending on your delivery address. Weekends and holidays may have an impact on the delivery time.

Products purchased through www.mevol.com enjoy the official warranty policies.
The Mevol X Device is covered by 12 months from the date of purchase.
The Mevol X Pod is covered by 18 months from the date of manufacture.
The Mevol Bar is covered by 18 months from the date of manufacture.
If any damage caused by non-human factors occurs during the warranty period, you can contact customer service or send an email to support@mevol.com for assistance. You can also Click Here to view the detailed warranty policy.

If you have the intention to cooperate with Mevol, please Click Here and fill out the form. We will reply to you as soon as possible. You can also contact customer service or send an email to support@mevol.com for assistance.